Terms & Conditions
We’ve put together this guide on our terms and conditions to cover any Neptune order, be it placed online, over the phone or in one of our stores – they might change from time to time, in which case you’ll be able to find an updated version on our website. We’ve tried to keep it as short as possible, and as free from technical speak and legalese as we can. We suggest that you have a quick look through now then file it away in a safe place just in case you have any questions down the line – although we hope that you won’t.
The Legal Bit
It’s quite important to say that we’re not liable for any indirect losses, such as losses of revenue or profits, which are not reasonably foreseeable when you place your order (except for personal injury or fraud). This also includes any losses caused by us not being able to meet our obligations because of things outside our control.
Sometimes we provide care guides with our designs that advise you on how best to take care of them. We’re therefore not liable for any faults that may arise in your piece that have resulted from not following these guides.
By making a purchase from us, you undertake that all products ordered are for your own use and not under any circumstances for resale.
These terms fall under English law and the jurisdiction of the English courts.
About The Designs
Our designs, from tables to flooring to paint, are made from natural materials wherever we can. Changes in colour, texture and wood grain, are just a lovely characteristic of this. It also means that they’re durable.
Natural timber will also always want to move. Fact. It’s going to expand and shrink as the temperature and humidity in your home changes, but there are specialist joinery techniques that can help to counteract the movement. And that’s exactly what we do. Just know that small changes are completely normal and nothing to worry about.
When it comes to paint, the colour is likely to change over time as it responds to sunlight and moisture. Because we make our paint using natural pigments and materials, there can be some colour variance across different batches too. When you’re using more than one tin of the same colour, we recommend that you mix them together beforehand. And when you’re redecorating a previously painted area, we advise completely repainting rather than ‘spot’ repairing for the most consistent finish.
We always try our best to make sure that the descriptions, images and prices on our website and in our literature are accurate. Sometimes we can’t control this (for instance, computer monitors can affect colour), but if you spot something that you think is amiss, let us know and we’ll try to solve it as soon as possible.
It’s also just worth pointing out that our ex-display pieces are sold as seen and might have the odd knock or bump on them.
When you’re placing an order for any of our furniture, accessories or home decorating materials, we’ll ask for the full amount to be paid at that time. But, if you place your order in Bank Interiors and it won’t be delivered for another eight weeks or more, we’re more than happy to take a 50% deposit should you prefer. We’ll then just ask for the remaining half to be paid 21 days before your delivery date.
If you’re ordering something through our Bank Interiors Tailored service, or if we’re creating a bespoke piece for you, we’ll ask for the full amount when you place your order, no matter the lead time. This is because we start making these pieces within 24 hours of the order being placed.
We know that life can be busy, and waiting in for a delivery can get in the way. That’s why, for any order delivered with our white glove service, we’ll let you know a date two weeks before we deliver, as well as a three-hour timeslot two days beforehand. We’ll also give you a call on the day with a more precise time. If your pieces are on the smaller side, we’ll deliver them through one of our approved couriers.
Please just make doubly sure your new piece will fit through doorways and tight turns, up staircases and underneath ceilings, and if door frames, windows or banisters needs to be removed to get it in, that you do this before we arrive. We’ve put together a Will it fit? Guide to help you prepare and to ensure your delivery day goes smoothly.
While we’ll always do our very best to make sure your order is delivered on the day we say it will be, very rarely unforeseen delays can happen. It goes without saying that we’ll reschedule as soon as possible
Rest assured that your statutory rights are unaffected.
Peace of mind is a lovely thing to have. It’s why we guarantee all our products. We doubt you’ll ever need them – we put a great deal of care, thought and attention into each of our pieces – but they’re there just in case you ever do.